Privacy Policy

1. Introduction

At Lenzeit, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard the personal data of our users, including photographers, studios, and event clients, both locally and internationally.

2. Data We Collect

From Photographers:

• Personal Information: Name, email address, phone number
• IP Address and Device Information
• Subscription and Billing Details

From Clients (via Photographers):

• Photographs of Clients
• Client Email Addresses (for delivery purposes)
• Facial Data for Recognition (processed by AI, but not shared)

Automatically Collected:

• Event Metadata: Uploaded by photographers and used solely for photo organization and delivery
• IP Address & Browser Information: For analytics and security

3. Purpose of Data Collection

We use your information for the following purposes:

• Account creation and management
• Photo organization and secure delivery to clients
• Subscription billing and payment processing
• Customer service and technical support
• Analytics to improve user experience and AI accuracy

4. Facial Recognition & Biometric Data Processing

Our platform uses AI-based facial recognition to identify and sort individuals in uploaded photographs. This is used solely to organize photos into folders that are accessible only by intended recipients.

Biometric Data Processing: We use AI-powered facial recognition technology to provide our photo delivery services. When a photographer uploads event photos, our system creates a unique mathematical representation (face embedding) of the faces captured. This is classified as Sensitive Personal Data under the UAE PDPL. We process this data solely for the purpose of identifying and delivering your photos to you securely.

• Facial data is stored after processing until event expires
• Data is not used for surveillance, resale, or identification beyond this context
• Face embeddings are mathematical vectors and cannot be reverse-engineered into photographs

5. User Consent

• Photographers must obtain proper consent from clients before uploading their images
• By registering and using Lenzeit, photographers provide consent for data usage in accordance with this policy
• Photographers may manage, export, or delete their data from their dashboard

6. Data Retention and Deletion

• Client Event Data & Photos: Stored temporarily for 14 days after event goes live, then permanently deleted from our servers
• Photographer Account Data: Retained for up to 12 months after account inactivity unless manually deleted
• Backups: Only taken during maintenance; no permanent archives or photo backups are kept

If users delete their data manually, Lenzeit is not responsible for recovery or restoration.

7. Third-Party Services

We use the following third-party payment processors:

• Stripe
• PayFast

These platforms may process personal and billing data subject to their own privacy policies. We may expand to other services such as Google Pay in the future.

8. Security Measures

We implement multiple layers of digital and infrastructure security:

• Secure access codes sent directly to clients via email
• AES-level encryption for stored content
• Strict access control to ensure only authorized users access photos
• 14-day code expiration after event goes live and automatic deletion to protect privacy

9. International Users & GDPR Compliance

Lenzeit welcomes users globally. If you are accessing our services from the European Union (EU), the United Kingdom, or other jurisdictions with privacy laws like the General Data Protection Regulation (GDPR), you have additional rights:

• Right to Access – Request your data
• Right to Rectify – Correct incorrect or outdated data
• Right to Erasure – Delete your account or personal information
• Right to Object – Restrict processing for specific use cases
• Right to Data Portability – Receive a copy of your data

Requests can be made via email to [email protected] and will be handled within 30 days.

10. Children's Privacy

Our services are not intended for use by individuals under 13 without parental consent. Photographers are responsible for obtaining necessary permissions when uploading images of minors.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be communicated via email or website notice. Continued use of the platform after such updates constitutes agreement with the revised policy.

12. Contact Us

For questions or concerns about this Privacy Policy or your personal data, please contact:

Email: [email protected]

Or visit our contact page.